Privacy Policy

Who we are

Call Nomi is operated by OLE Pty Ltd (ABN 38 637 998 111) in Australia. Questions or privacy requests can be sent to ole@21kol.com.

Information we collect

We collect account and contact details, business or personal assistant settings, selected phone-number and forwarding information, subscription and invoice records, and support communications. When Nomi handles a call, we may process caller details, call metadata, audio, transcripts, summaries and follow-up actions. We also collect security, device and product-usage events needed to operate and improve the service.

Payment details are collected and processed by Stripe. Call Nomi does not store complete card numbers or card security codes.

How we use information

We use information to authenticate users, configure and operate the assistant, route and answer calls, provide summaries, manage subscriptions and usage allowances, send service notifications, prevent abuse, investigate faults, meet legal obligations and improve the product.

Service providers and overseas processing

We use specialist providers for cloud hosting, authentication, email delivery, payments, telecommunications and AI processing. These may include Amazon Web Services, Google Firebase, Stripe, Telnyx and OpenAI. Information may be processed outside Australia under contractual and technical safeguards appropriate to the service.

Calls, recordings and consent

Nomi identifies itself as an AI assistant. Account owners must only use recording, transcription and forwarding features where they have the authority to do so and must provide any notice or obtain any consent required in their location.

Retention and security

We retain information only while it is needed to provide the service, meet legal and accounting requirements, resolve disputes and protect the platform. Retention periods vary by record type. We use access controls, encryption in transit, restricted production access and operational monitoring, but no online service can guarantee absolute security.

Your choices and rights

You can update many profile and notification settings in Call Nomi. You may ask to access or correct personal information, or request deletion where we are not required to keep it. You can disable optional call-summary emails in account settings. Essential security, billing and service-status messages may still be sent while your account is active.

Changes

We may update this policy as the service develops. The effective date above identifies the current version. Material changes will be communicated through the service or by email where appropriate.